Administration Team

Elizabeth Soper ‐ Managing Director


Elizabeth (Liz) is the Founder of Creative Abilities; the organisation she is most proud of working with. The many varied young/older adults with Creative Abilities have given meaning to life as she learns and gains insight from their unique abilities. Liz received a Queen’s Service Order in 1999 for Community Service. She is married to Gordon (her rock), with 5 children (4 daughters / 1 son deceased) and 10 amazing grandchildren

Gordon Soper ‐ Managing Director

Gordon is married to Elizabeth. He spent 35 years in local government, mainly in the leisure industry and is a past President of the National Swimming Pool Managers Association and Life Member. Gordon is a registered Electrician by trade and previously worked as the Business Manager for Creative Abilities. He spent 10 years on the school PTA, 3 years as Chairman. Gordon loves children/grandchildren; he has 10 in total, and loves rugby, golf, most sports and Elizabeth

Steve Drury ‐ General Manager


Steve came to New Zealand from the UK in 2011 and is married with 4 sons. He has worked in the Support Industry for over 21 years; starting as a trainee, through all levels up to Senior Manager. His passion is all about Quality, qualified as an Internal Auditor both in Quality and in Environmental Health, IOSH, Health & Safety and a Level 5 Trainer and Moderator in Management and Customer Service. Steve recently obtained his Six Sigma Black Belt in Quality and is a member of the New Zealand Safety Council (NZSC) and the New Zealand Institute of Safety Management (NZISM). Steve’s ethos is to deliver a quality service that every client deserves. He believes everyone is entitled to have a voice and be listened to and that everyone’s opinion is to be respected. He is firmly committed to bringing the “family” back to Creative Abilities.

Jey Balasundaram ‐ Client Services Manager

Jey has worked in the health and disability sector for more than 15 years in various positions, which included non-clinical roles, physiotherapy and in senior management. He has an extensive rehabilitation experience working with multidisciplinary team and with clients of varied needs. In his quality management role, he has executed quality improvement projects to improve client safety and experience. He has also been a passionate advocate for patient rights working as a health and disability advocate. In this role, he has avidly spoken about client centered service delivery during training events, lectures and conferences. He holds a Masters in Health Science (Physiotherapy) from AUT and planning to complete his Post-graduation in Quality systems from Massey University. He is passionate about continuous improvement and in delivering a client focused service.

Jillian Usher ‐ Centre Team Manager

Jillian immigrated to New Zealand from South Africa in 2005. She has a background in Banking & Business, with experience in the service industry, personal banking, credit and accounting. In her current role Jillian oversees the everyday operation of the Centre Team as well as all the Centre programmes. Jillian also liaises with outside contractors who come into the Centre to provide various activities and plans the Getaway activities. Jillian previously worked as a Team Leader at two of the houses before joining the Management Team

Christina Vaingalo ‐ Residential Team Manager

Christina joined Creative Abilities in 2001. She has held many different roles in the organisation. In her current role Christina provides support and mentoring to over 100 staff members, and manages a complex roster for team members in 15 residential houses. Christina holds a L4 National Certificate in Health & Disability & Aged Support.

Lana Zueva ‐ Finance Administrator

Lana immigrated to New Zealand from Russia in 2001. She has Diplomas in Psychology, Teaching, Art and Business Management. Lana has over 15 years’ experience working in the financial sector. She commenced working with Creative Abilities in 2007 as Finance Administrator and enjoys the variety involved in her role.

Ronald Rey Ong ‐ Clinical Training and Development Officer

Ronald left the Philippines and immigrated to New Zealand in 2010. Before he became a NZ Registered Nurse in 2012, he was a Life and Wellbeing Supporter and worked in most of the houses. He then became the Registered Nurse at Creative Abilities for almost 3 years. Ronald was a hospital staff nurse, clinical instructor and a community health nurse in the Philippines before he decided to further his career here in Aotearoa. Currently, he is the company’s Clinical Training and Development Officer. Equipped with his knowledge and skills in the disability sector he is able to work effectively with the Client Services Team, Company Trainer, Team Leaders and the Life & Wellbeing Supporters in delivering safe and quality care to all the clients of Creative Abilities

Roleen Botha ‐ Administration Assistant

Roleen moved to New Zealand in 2003 from South Africa. She joined Creative Abilities in May 2014. Roleen provides administrative support to the management team and is actively involved in helping the HR Manager with the company’s recruitment process for Life & Wellbeing Supporters.